At Canadian Voyager, we strive to ensure complete satisfaction with all our products and services. This Refund Policy outlines our procedures for returns, refunds, and cancellations for various types of purchases made through our website. Please read this policy carefully before making a purchase.
1. Satisfaction Guarantee
Fresh Harvest offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription deliveries.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: Products that are damaged, spoiled, или otherwise not up to our quality standards upon delivery
- Missing Items: Products that were charged but not included in your delivery
- Incorrect Items: Products that were delivered but different from what you ordered
- Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
- General Dissatisfaction: If you are unhappy with a product for any reason
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 48 hours of delivery for quality issues, missing items, or incorrect items
- 24 hours of the scheduled delivery time for late deliveries
We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at [email protected], by phone at (800) 123-4567, or through the "Help" section in your account.
- Provide Order Details: Include your order number, the items you're unsatisfied with, and the reason for your dissatisfaction.
- Documentation: If possible, provide photos of the product issue to help us address the problem effectively.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 2-3 business days of receiving your request.
We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.
5. Digital Products and Services
Given the nature of digital products, including travel guides, e-books, and online courses, different refund rules apply:
- Digital Downloads: Due to the nature of digital products, all sales of downloadable items are final and non-refundable once the download has begun or been completed.
- Online Courses: Refunds for online courses may be granted within 14 days of purchase, provided that less than 30% of the course content has been accessed.
- Subscription Services: Cancellations of subscription services (such as premium content access) can be processed at any time, but refunds are typically only issued for the unused portion of the current billing period.
6. Travel Bookings and Partnerships
For travel services booked through our affiliate partners or promotional links:
- Canadian Voyager acts as an affiliate or referrer only and is not the merchant of record for these transactions
- All bookings are subject to the terms, conditions, and refund policies of the respective travel service providers (airlines, hotels, tour operators, etc.)
- We cannot process refunds directly for these bookings, but we can assist you in contacting the appropriate service provider
We recommend carefully reviewing the cancellation and refund policies of any travel service before completing your booking.
7. Refund Methods and Timing
When a refund is approved, we will process it using the following guidelines:
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase when possible
- Processing Time: Refunds typically take 5-10 business days to process, though your financial institution may require additional time to post the refund to your account
- Alternative Refund Methods: In some cases, we may offer store credit, replacement products, or other compensation in lieu of a monetary refund
8. Promotional Items and Discounted Purchases
For items purchased using promotional codes, discounts, or as part of a bundle:
- Refunds will reflect the actual amount paid after discounts were applied
- For bundle purchases, returning a single item may affect the pricing of the remaining items if the bundle discount no longer applies
- Free promotional items generally do not qualify for cash refunds but may be exchanged or replaced if defective
9. Exceptions and Special Circumstances
We recognize that special circumstances may arise that are not covered by this standard policy. In such cases:
- We will review each situation on a case-by-case basis
- Exceptions may be made at the discretion of our customer service team or management
- Consideration will be given to loyal customers and the specific details of the situation
If you have a special circumstance not addressed in this policy, please contact our customer service team to discuss your situation.
10. Changes to This Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
It is your responsibility to review this policy periodically for changes. Any refund request will be processed based on the policy in effect at the time of purchase.
11. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: [email protected]
Postal Address:
Canadian Voyager
Attn: Customer Service
123 Traveler Avenue
Toronto, ON M5V 2T6
Canada
Phone: +1 (647) 555-1234
